FTP FAQs
Q. I see an Under Construction page when I go to my website. How can I make my home page appear?
A. In order to view your website
with your domain name or IP address, your home page needs to have
one of the following filenames:
index.html
index.htm
By default,
all accounts are setup with a standard "Under Construction" page, named index.html.
By replacing the index.html file with your home page file, named index.html,
this will make your page appear. If your home page is named index.htm, simply
delete the index.html file. These documents carry an "order
of precedence" as they are listed above. For example, if you
have both an index.html file and a index.htm file, the index.html
file will be the one that shows up when viewing your site
with the domain name or IP address.
If you still
cannot view your site contact
support
for assistance.
Q.
After uploading, I cannot view
the uploaded files in my browser. What could be the problem?
A. This could describe two (2)
different situations.
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1.If
the you cannot see the home page, check if the home page
file name is index.htm or index.html or the
page names listed below. If the home page is named differently,
change the file name. It is also possible that there are two
indexes on your site, one index.htm which the you created
and uploaded and the other, index.html which Bizcom
put up for the temporary page. If two index files exist, then
the one named index.html will take precedence. The index.html
file should be removed (requires an FTP program) or rename
your home page file to index.html and upload again.
Default
home page names and extensions:
index.html (standard HTML extension)
index.htm (standard HTML extension)
2. If you do not see the updates made to your pages
after transferring the updated versions, it is most likely
the browser is reading the cache.
For Netscape, click
the SHIFT + Reload button on the toolbar.
For Microsoft's Internet
Explorer, simply click CTRL + Refresh button on the toolbar.
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Q. The files I uploaded to the server are not showing up in my site. Why?
A. All files for the website must be uploaded to the HTML directory. That is the default folder for the website files.
Q.
I get a File Not Found message when attempting to link to a page in my site.
The file is on the server and is in the right location. What could be wrong?
A. Bizcom's
web servers are case sensitive. The main part of the URL is not case sensitive
(http://www.yourdomain.com), but any directories and file extensions are
sensitive to casing inconsistencies. Make certain that the link casing matches
the file name you are linking to. Also, any spaces in the filename will not
link properly with a space in the URL. It's best to not use any spaces in
filenames or replace any spaces with an _
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