FTP FAQs

Q. I see an Under Construction page when I go to my website. How can I make my home page appear?

A. In order to view your website with your domain name or IP address, your home page needs to have one of the following filenames:

index.html
index.htm

By default, all accounts are setup with a standard "Under Construction" page, named index.html. By replacing the index.html file with your home page file, named index.html, this will make your page appear. If your home page is named index.htm, simply delete the index.html file. These documents carry an "order of precedence" as they are listed above. For example, if you have both an index.html file and a index.htm file, the index.html file will be the one that shows up when viewing your site with the domain name or IP address.

If you still cannot view your site contact support for assistance.

Q. After uploading, I cannot view the uploaded files in my browser. What could be the problem?

A. This could describe two (2) different situations.

1.If the you cannot see the home page, check if the home page file name is index.htm or index.html or the page names listed below. If the home page is named differently, change the file name. It is also possible that there are two indexes on your site, one index.htm which the you created and uploaded and the other, index.html which Bizcom put up for the temporary page. If two index files exist, then the one named index.html will take precedence. The index.html file should be removed (requires an FTP program) or rename your home page file to index.html and upload again.

Default home page names and extensions:
index.html (standard HTML extension)
index.htm (standard HTML extension)

2. If you do not see the updates made to your pages after transferring the updated versions, it is most likely the browser is reading the cache.

For Netscape, click the SHIFT + Reload button on the toolbar.
For Microsoft's Internet Explorer, simply click CTRL + Refresh button on the toolbar.

Q. The files I uploaded to the server are not showing up in my site. Why?

A. All files for the website must be uploaded to the HTML directory. That is the default folder for the website files.

Q. I get a File Not Found message when attempting to link to a page in my site. The file is on the server and is in the right location. What could be wrong?

A. Bizcom's web servers are case sensitive. The main part of the URL is not case sensitive (http://www.yourdomain.com), but any directories and file extensions are sensitive to casing inconsistencies. Make certain that the link casing matches the file name you are linking to. Also, any spaces in the filename will not link properly with a space in the URL. It's best to not use any spaces in filenames or replace any spaces with an _

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